1. Introduction
Vediq Inc. (“Vediq,” “we,” “us,” or “our”) provides healthcare technology that enables healthcare providers to conduct virtual patient appointments.
This SMS Messaging Privacy Policy describes how Vediq collects, uses, and protects information associated with sending text messages containing secure video meeting links for scheduled telehealth appointments.
2. Information We Collect
In connection with our SMS messaging services, we may process:
- Patient name and mobile telephone number.
- Appointment date, time, and scheduling information.
- Secure video meeting links and related access information.
- SMS delivery status and messaging records.
- Patient consent and opt-out preferences.
This information is obtained from participating healthcare providers, their Electronic Health Record (EHR) systems, or authorized messaging interactions.
3. How We Use Information
Vediq uses this information to:
- Send secure video meeting links for scheduled telehealth appointments.
- Communicate necessary changes to meeting access information.
- Support the operation and security of the messaging service.
- Maintain records of messaging consent, delivery, and opt-out requests.
- Meet applicable legal and regulatory obligations.
This SMS program does not send marketing or promotional messages.
4. Mobile Information Sharing and SMS Consent
We do not sell, rent, or share mobile phone numbers, SMS opt-in data, or messaging consent information with third parties or affiliates for marketing or promotional purposes.
SMS opt-in information and consent are used only for the messaging program for which consent was provided.
We may use telecommunications and technology service providers, including SMS delivery providers, solely to facilitate authorized messaging services on our behalf and subject to applicable confidentiality and security obligations.
SMS opt-in data and consent are not disclosed to third parties, affiliates, or lead generators for their own marketing or promotional purposes.
5. Message Frequency and Charges
Typically, one text message containing a video meeting link is sent per scheduled telehealth appointment. Additional messages may be sent when necessary to provide updated meeting information.
Message frequency depends on scheduled appointments.
Message and data rates may apply, depending on the recipient’s wireless carrier and service plan.
6. Consent and Opt-Out
Patients receive SMS messages through this program after appropriate consent has been obtained by their healthcare provider.
Participation in SMS messaging is voluntary and is not a condition of receiving healthcare services.
Recipients may:
- Reply STOP to unsubscribe from SMS communications.
- Reply HELP for assistance.
After opting out, recipients may receive a final confirmation message. No further messages will be sent through this program unless they provide new consent.
7. Healthcare Privacy and Security
Vediq is committed to protecting healthcare information.
Where applicable, Vediq processes protected health information on behalf of healthcare providers under appropriate agreements and in accordance with applicable HIPAA requirements.
We maintain administrative, technical, and organizational safeguards designed to protect information.
Because standard SMS may not be end-to-end encrypted, messages are limited to information reasonably necessary to facilitate access to scheduled telehealth appointments.
Recipients should avoid sending sensitive medical or financial information through ordinary text messages.
8. Data Retention
Vediq retains messaging records, consent information, and related data as necessary for authorized service delivery, legal and contractual compliance, security, and recordkeeping.
9. Changes to This Policy
We may update this policy periodically. Any changes will be posted on our website with an updated effective date.
10. Contact Information
Vediq Inc.
Website: https://vediq.net
Email: info@vediq.net
For SMS assistance, reply HELP.
To unsubscribe, reply STOP.